Shipping policy

Thank you for choosing MARCIN KUCHARSKI, your professional online store specializing in a full range of bags and luggage products. We prioritize standardized order processing, secure product packaging and reliable global logistics services to ensure all bag items are delivered intact and within a reasonable delivery cycle. The following terms constitute our official and binding shipping policy for all platform orders.

1. Order Processing Time

All confirmed and fully paid orders will be sorted, packaged and prepared for dispatch within 1 to 3 working days. Order processing does not cover weekends and official public holidays in Poland, during which internal order handling services are suspended.
Processing timelines may be moderately extended during peak shopping periods or when facing massive order volume to guarantee packaging quality and inspection standards. We will issue timely email notifications to customers if any substantial shipping delay occurs.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated independently for each order based on package weight, dimensions and delivery destination. The final shipping cost will be clearly displayed and confirmed on the checkout page prior to payment completion.
Our exclusive standard shipping service takes an estimated 15 business days after package dispatch. All delivery times are for reference only. Actual arrival schedules may be affected by logistics carrier delays, customs clearance progress, severe weather, regional logistical restrictions and cross-border holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched and handed over to the logistics provider, you will receive an official shipment confirmation email equipped with a unique tracking number and complete shipping details.
Tracking system data cannot be updated instantly after dispatch. Normally, full tracking information will be activated and available for inquiry within 24 to 48 working hours after the package leaves our warehouse.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and deliverable shipping addresses and recipient information during checkout. Please verify all information carefully to prevent delivery failure or deviation.
MARCIN KUCHARSKI shall not bear any liability for misdelivered, delayed or returned packages caused by incorrect or incomplete address information provided by customers. If the package is returned due to address errors, the customer shall undertake all additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If your package is deemed lost during transit, please submit a formal inquiry to our customer support team within 2 calendar days from the expected delivery date. Our team will cooperate with the logistics company to conduct a comprehensive investigation.
For any bag products damaged, scratched or deformed upon delivery due to transit extrusion or collision, please send us a damage claim within 24 hours after receiving the package. Clear photos of damaged merchandise and original outer packaging are mandatory for case verification. We will review each claim independently and provide efficient solutions.

6. Product Care and Usage Notice

All bags and luggage products are made of premium diverse materials, with targeted daily usage and maintenance requirements. Each product is attached with professional care guidelines to help customers maintain the product’s original texture, shape and service life.
We do not assume responsibility for product damage, fading, deformation or structural failure caused by improper daily use, non-compliant cleaning methods, unauthorized modification or artificial misuse that violates product maintenance specifications.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs taxes and other official administrative fees formulated by the local customs bureau of the destination country.
All customs-related charges are fully borne by the order recipient. These extra expenses are not included in product unit prices or basic shipping fees. We have no control over local customs inspection standards, tax rates and fee collection rules of various countries.

8. Contact Information

If you have any questions, feedback or doubts regarding our shipping rules, order delivery progress and after-sales services, please contact our customer service team through the official information below:
Trade Name: MARCIN KUCHARSKI
Phone Number: +48 667 790 821
Email: contact@ohmivexora.shop
Physical Address: Borowa Droga 74, 39-450 Baranów Sandomierski, Poland